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The Workplace Fairness Institute provides people and organizations with fair, effective and sustainable solutions for preventing, resolving and managing workplace conflicts, such as Ombuds Office services and workplace education.

With offices across Canada, we are leading experts on workplace conflict management and offer media commentary, public addresses, research and analysis on contemporary workplace issues internationally.

Our resources, like the wfiJOURNAL, Workplaces That Work and Engaging Unionized Employees: Employee Morale and Productivity, advance understanding of how conflict operates in the workplace so that it can be better managed.

Our services help workplaces confront their challenges so that they can improve productivity and engagement. Through our expert analysts, we offer the following:

Ombuds and Ombuds Office Services

Team Consulting and Restoration

Workplace Conflict Audits

Workplace Mediation Services

Union-Management Partnership Facilitation

Union Mediation Services

Collective Bargaining Facilitation

Workplace Human Rights/Harassment Investigations

Unionized Employee Engagement Consulting

Conflict Management Training

What Is Workplace Fairness?

Workplace Fairness is defined as the harmony of Justice, Efficiency, Engagement and Resource Sufficiency in Workplace Conflict Management Systems. Each of these four Fairness Quotients: Justice, Efficiency, Engagement, and Resources consist of a number of elements or focuses as listed in the table below. These are the constituent parts of workplace fairness.

Workplace Fairness is that commodity most sought after by employees, managers and employers. Where a workplace meets the standards of fairness listed above, it will be a healthier, happier and more productive workplace.

Donais Fairness Theory

According to the Donais Fairness Theory, Fairness Excellence can be measured and achieved in any workplace. If your accountant can measure and predict the company's financial forecast, why not use experience and informed decision-making to assess the fairness of your company's conflict management system? We offer tools to understand and effectively modify your workplace fairness system.

The Cost and Value of Workplace Conflict

Workplace Conflict can be both positive and negative for an organization.

The Cost

Workplace conflict, improperly managed, can have a tremendous cost on the health of any workplace. These costs include:

Expense of formal dispute resolution.

Decreased individual competence

Ineffective working relationships.

Toxic communication

Impaired staff and team development.

Increased absenteeism

Increased resignations and dismissals.

Emotionally charged workplaces.

Tarnished image.

Decreased productivity.

Breakdown in trust of hierarchy.

Many of these factors have an effect on the bottom line of a company's performance. Conflict wastes the time of managers, human resources professionals, labour representatives and employees themselves. It effects the quality of decisions that are made because people in conflict are less likely to share vital information and more likely to get into power struggles. Poorly managed conflict can result in the loss of valuable employees and the expense of hiring and retraining new ones. It can lead to costly restructuring and even sabotage, theft and property damage. In addition, poorly managed conflict effects the health of workplace participants causing increased stress levels, and increased usage of sick leave and disability claims. In the end, conflict can lead to compromised job satisfaction, poor motivation and lack of engagement among employees, and thus low human performance.

The Value

While conflict can come at great cost to any workplace, it can also have tremendous benefits when managed properly. Conflict can be used as a catalyst for healthy competition in workplaces that rely upon competition to promote excellence. Conflict can bring underlying workplace issues into the open so that they can be resolved. Conflict can promote a better understanding of differences. When brought to the surface it can dissipate anger and raise awareness of other peoples' needs. It can also be used as a way of placing focus upon common goals. It can be lead to increased team spirit. Properly managed conflict fosters healthy dialogue and can motivate people to raise issues and discuss new ideas. Conflict challenges existing inadequacies in the workplace and can lead to a reassessment of workplace structures. Thus while poorly managed conflict is destructive, properly managed conflict can lead to workplace renewal.

At the Workplace Fairness Institute we are dedicated to helping your workplace minimize negative conflict and channel positive conflict into productive avenues for workplace excellence.

Our People

Blaine DonaisB.A., LL.B., LL.M. (ADR), RPDR, C.MED, WFA., President and Founder

Author of Workplaces That Work and Engaging Unionized Employees (published by Canada Law Book), and the WFI WHITE PAPER on Workplace Conflict Management in Canada, Blaine has spent many years improving working relationships in public and private sectors. He authored the Donais Fairness Theory: that Fairness Excellence can be measured and achieved in any workplace.

Blaine, a labour lawyer and member of the Law Society of Upper Canada since 1995, is an expert in both the practice and theory of assisted labour/management negotiation, mediation-arbitration and facilitation. He has the Chartered Mediator (C.MED.) designation from the ADR Institute of Canada, and is a Registered Practitioner of Dispute Resolution (RPDR) through the Canadian International Institute of Applied Negotiations (CIIAN).

Blaine trains Human Resources professionals, Labour leaders and others in Human Rights, Labour and Employment law, Human Resources, Collective Bargaining and Conflict Resolution. He is presently Adjunct Professor of Workplace Dispute Resolution at Atkinson College, York University, Toronto, and Adjunct Professor for the Centre for Industrial Relations and Human Resources at the University of Toronto.
donais[at]workplacefairness.ca
Download Hi Res Photo, Headshot of Blaine Donais

BERND WELLERQ.Med., WFI Vice-President and Senior Consultant

Burnd Weller BioBernd Weller is Vice President and Senior Consultant with the Workplace Fairness Institute. He provides assessments, training, coaching, facilitation and implementation services to clients looking for effective and sustainable workplace conflict management solutions. Prior to joining the Fairness Institute, Bernd operated a successful consulting practice specializing in organizational excellence, including the implementation of globally recognized management systems designed to improve quality and environmental performance.

His consulting experience spans twenty years, various industrial sectors, several continents and many different work environments, including multi-stakeholder / multi-cultural organizations in Canada, the United States, China, Europe and the Caribbean. He has worked with clients such as Honda Canada, Ericsson Communications, Lyreco Office Products, Pioneer Consumer Electronics, Morrison Hershfield Consulting Engineers and the Industrial Accident Prevention Association.Bernd holds an Advanced Certificate in Dispute Resolution from York University. He is a member of the Alternative Dispute Resolution Institute of Ontario (ADRIO) and was elected to the ADRIO Board of Directors in 2008.
weller[at]workplacefairness.ca


ALBERTA BRANCH

MARJORIE MUNROE B.A., C.Med., Cert. Con. Res., WFA. WFI Co-Director Alberta

The Workplace Fairness Institute’s Alberta branch offers assessments to clients across the province. The Workplace Fairness Assessments are conducted by Marjorie Munroe (WFA) of our affiliate, the PULSE Institute, and Michelle Phaneuf. The assessments help organizations to identify and evaluate options for managing conflict and offers advice for improvement. This assessment tool compliments the toolbox of conflict management consulting services offered by our affiliate, the PULSE Institute.  Founded in 2002, PULSE coaches individuals, facilitates conversations, creates meeting structure, develops leadership capacity and provides professional mediation certification. Marjorie is a member of the wfiJOURNAL Editorial Board.

 

 

Workplace Fairness Institute, Alberta
Suite 640, 1300 8th Street SW, Calgary, AB. M2R 1B2
munroe[at]workplacefairness.ca

MICHELLE PHANEUFB.Sc. (Engineering), P.Eng, Q.MED, C.MED., WFA. WFI Co-Director Alberta

Michelle is a practicing mediator who brings 20 years experience to the Workplace Fairness Institute as a professional engineer, energy management consultant, business owner, facilitator and property owner/manager. She has acted as a consultant for many government organizations including the federal government, provincial government, City of Calgary, and other public corporations (Honeywell, Siemens,etc).  She has also assisted regional health authorities, school divisions and smaller municipalities across Canada.

Michelle is currently providing conflict resolution services to government, engineering, technical and other firms through mediation, conflict coaching, group and team facilitation, public consultation and conflict training.   She is a member of the Court Roster for the Government of Alberta Civil Claims Mediation Program and a coach with the Mount Royal University Conflict Resolution Program.   

Workplace Fairness Institute, Alberta
Suite 640, 1300 8th Street SW, Calgary, AB. M2R 1B2
phaneuf[at]workplacefairness.ca

Members of Workplace Fairness Institute

BRUCE I.L. ALLY ROSETTA BELCASTRO
NATASHIA BENNETT-NELSON MARY MARGARET BIEDERMANN
YVONNE BIENKO DAVID CHALMERS
WAYNE CLARKE SABRINA CRUCINI
ALEXIA DYER

NAOMI EARLE

DANA FALCONI LINDSAY FOLEY
SARAH GAYER RICHARD GOODBRAND
TED HUTCHISON

 

CHRIS KELSEY

 

KHALEEL KHAN

 

CINDY HOLOVEC LEITHEAD

MICHAEL MAYNARD LAVONNE McCUMBER EALS

FRANK MCLEAN

In Memorial

MARJORIE MUNROE
JANE NGOBIA BRIAN NORRIS
JASON WAXMAN MICHELLE PHANEUF
COLLEEN SAWATZKY Andrew Sunstrom, Workplace Fairness Institute ANDREW SUNSTRUM
MICHELLE VANEK Cornelis Van Barneveld CORNELIS VAN BARNEVELD

NICOLA ALLEN JENNIFER MILLER
CATHERINE ANNECCA JOHN MOSKALYK
SAMANTHA ASHER ROBERT NORQUAY
ALISON BRAITHWAITE KEITH O'MEARA
VALERIE CORBIN DIPAK PARMAR
SUZANNE ELLENBOGEN TERESA PLACHA
TINA HAMILTON JOANIE CAMERON PRITCHETT
RICHARD JOHNSON CARINA RAMDIAL-MAHARAJ
MARK KEATING SOPHIA SANTOS
EDWARD KING BRITTNI STOIKU
ANNA KIROVSKA CHANTAL SYMES
TRICIA-JO LEWIS RUTH SYSKA
JASON LITTLE EVERTON THOMAS
EUNICE LUND-LUCAS ALLEYNA VUONG
GIULIO MALFATTI KRISTA-LEE WALTERS
VICTORIA MALLOY JACQUELINE WATSON
RAY MILLAR NANCY WATSON

 


ROSALIE BELLEFONTAINE

bellefontaine[at]workplacefairness.ca

Vice-President of Operations

 


CATE STEVENSON

stevenson[at]workplacefairness.ca

Website/Staff Writer

 


ARTHUR HANKS

hanks[at]workplacefairness.ca

Director of Marketing


 
           
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